FAQs

Administration

Category: Administration

Kindly inform us in writing to suspend your class with a 7 days notice . Unfortunately, we are unable to hold your day & time during your leave. Please do check in with us again on the availability of schedule before resuming your class.

Category: Administration

You can definitely add on your lessons credit. However, it will be based as per the package price and not as a top up option. 

Ie. Jason bought a 4 Session Package and he would like to add on another 4 Session package for within the same month. The package is based on the 4 Session package price and not on a 8 Session package price

Category: Administration

Each lesson credit represents a session with a coach.

Category: Administration

It is equivalent to your one (1) month training fees. You will need to top up when you upgrade. In the event that you wish to cancel / terminate your classes with us. Fill up a form 2 weeks prior before the commence of the following month class, it will be used to offset the final month fee. Should your security deposit fall short of the training fees, you will need to pay the difference for the month’s training fee.

Category: Administration

A Stamp Card will be issued to you upon your lesson credit package purchase. You will need to bring along to be stamped at Front Desk each time you attend a class. Failing which, you may be requested to pay for the class session or will not be able to attend the classes. 

Category: Administration

If you are on a suspension period for more than six (6) months, you will need to pay a fee of RM60 to reactivate your account.

Category: Administration

When you are under a temporary suspension, you will still be entitled to the benefits and privilege. You may resume training at any time. In the event of termination, you will have your account closed and should you wish to resume training with us again, new Registration fee will apply.

Payment Methods

Category: Payment Methods

No, you will be charged the total outstanding amount.

Category: Payment Methods

You may request to sign up for Direct Debit at our front desk and our team will assist you.

Category: Payment Methods

You may not be able to cancel if you are under a contractual and/or installment payment plan. Otherwise, you may cancel at any time and choose another payment channel to pay your fees. 

Category: Payment Methods

Fuss-free way to pay your fee(s)  

Save time and money  

No more classes disruption due to outstanding bill while you are away  

Extra points on your credit card

Category: Payment Methods

Direct Debit (DD) is the simplest and most convenient way to pay your fees. It authorizes MBA to col​​lect your fees charges from your credit/debit card account. Your fees amount will be paid automatically at your regular bill cycle.

Category: Payment Methods

You should contact your bank to find out the reason for the rejection. In the meanwhile, you may make payment via other payment channels to ensure that you enjoy uninterrupted classes.

Category: Payment Methods

You should contact your bank to find out the reason for the rejection. In the meanwhile, you may make payment via other payment channels to ensure that you enjoy uninterrupted classes.

Category: Payment Methods

You may not set a specific date as we will automatically charge your card or account before the due date of each bill cycle once your MBA Direct Debit service is active. The billing files are sent to the respective banks according to the bill dates.

Your Bookings

Category: Your Bookings

It will depend on the nature of your classes and/or activities. Do contact us at +6012-9698101 or email info@mba101badminton.com for collaboration opportunities.

Category: Your Bookings

Yes. We have everything you’ll need for a great event, click here to find out more

Category: Your Bookings

You can book & view up to 90 days via our Contactless Booking. You may choose to use our guest or sign up on customer portal here

Our systems are automated, the lights will be automatically switched on/off based on your scheduled bookings.The common walkway lights will be automatically switched on for 10 mins after the last booking so please make your way out.

Category: Your Bookings

We categorized our badminton courts into 4 different types to suits our customers preference. Don’t worry, the court’s dimensions are all the same of international standards. What sets them apart is

Comparison

 Features Classic (C) Standard (S) Preferred (P) Premier Reserve (PR)
 Flooring Cement Rubberized Rubberized Rubberized
 Seating Limited Limited Medium Large
 Surrounding Area Limited Limited Spacious Spacious
 Privacy N/A N/A N/A Yes (No adjacent court)
Category: Your Bookings

Unfortunately, our min. is 1hr booking.

Category: Your Bookings

Our system will hold your booking for 7 minutes to enable you to make the payment. Please wait after 7 minutes to re-book the slot or alternatively book at a different slot

Category: Your Bookings

Yes, of course. We do recommend that you book at least 15min before the end of your session to avoid any interruption to your game. Otherwise, a 5 min waiting period is required for the system to refreshed.

Category: Your Bookings

Yes, we do offer a fixed seasonal booking.

For a more popular choice, we recommend our Contactless Booking e-Voucher which offers much greater savings, flexibility and comes along with better perks.

Comparison

 Description Fixed Seasonal Booking Contacless Booking e-Voucher
 Rates Published Online
 Value N/A Up to 30% Extra Value
 Venue Fixed Redeemable at any MBA Centres
 Flexibility Fixed day / time / facilities Redeemable at any day / time / facilities
 Changes N/A FREE Changes (min. 72 hours*)
 * prior to scheduled booking

Booking Changes & Refunds

Unfortunately, no. Contactless Booking e-Voucher is strictly for facility bookings only.

You may check out the video below

If you have insufficient credit balance, you may use a credit or debit card to pay the difference so that you may complete your payment.

Unfortunately there will be no refunds. Once expired, any remaining balance in the voucher will be forfeited and no longer be valid.

Change fee is applicable as per each booking reference.

Unfortunately no, you can only select either to use the promo codes or the contactless booking e-voucher to book. Should you proceed the bookings with both, the amount difference will be added back & deducted from your account automatically.

Yes, you may do so in your customer portal. Should you book using the guest login, you will find a link for changes in your booking confirmation email.

Please note however, free change is only applicable with min. 72hrs prior to your scheduled bookings. A change fee will apply for cancellation less than 72hrs. No changes is allowed for less than 4hrs.

Click here to find out how it works

A change fee is a fee imposed when you make any changes your booking.

Academy

Category: Academy

You will receive a T-shirt with the registration fee. We recommend wearing the academy teamwear to lessons to feel as part of the team. We also highly recommend that you wear proper sports shorts / track bottoms and badminton shoes as well as sports socks to minimize any case of injury. For your convenience, it will be available at our onsite and online store.

Category: Academy

An invoice will be emailed to you every 15th of month for the following month fees, kindly make payment by/before the 22nd of the month using Credit / Debit Card for your convenience. Please note that lesson credit will only be credited and reflected in your account within 72hrs from the time of payment.

Category: Academy

Value Plan
Scheduled are fixed therefore not applicable. A change fee is required for any changes.

Standard Plan
Scheduled flexible. You will need to redeem your lessons by/before the expiry. Otherwise forfeited. Click here for Tutorial : How to schedule in for a class?

Personalized Plan
Scheduled are flexible. Kindly contact 012-9698101 to schedule your session. Advance appointment required (min. 72hrs)

Category: Academy

Badminton is a sport of overall development. It depends highly on how many hours you are willing to put into practice. Skills, Physical & Mental are all part of the development and constant process to be a better player. Of course, your basic strength, fitness, flexibility, coordination as well as foundation will also play a part.

It is guaranteed that you will play better badminton if you continue to take the instructional tips and continue on the right path of practicing the correct techniques that you were taught. Consistency, patience, willingness to learn and effort are the keys to improving your game.

Recommended

 Level Frequency
 Basic, Beginner & Social min. 1 to 2 times a week
 Intermediate min. 2 to 3 times a week
 Advance & Competitive min. 3 to 4 times a week
 Elite min. 4 to 5 times a week
Category: Academy

Absolutely, it is however a paid trial. After your trial session and if you sign up within 30days, the trial fees paid will be credited back to you on your next billing. Click here to sign up for Trial Now!!

Category: Academy

Please note that FREE Change is min. 72hrs to your schedule booking. If less than min. 72hrs, a Change Fee is required.

Click here for Tutorial : How to cancel my booked in class.

Category: Academy

Monthly fees are recurring. However with advance notice (30days), we can extend your lesson credits expiry when you resume your class.

Category: Academy

For New Learners, you may select Basic (Youth) / Social (Adult) Level.
For Learners with basics, you may select Beginner Level (Youth).

Don’t worry, our coach will access you/your child level and recommend the most suitable programme for you after your trial lesson. Click here to sign up for Trial Now!!

Category: Academy

Yes, on most public holidays except for festive holidays. For Chinese New Year & Hari Raya, we will be closed for training for seven (7) days each respectively. Our centre is open as usual should you wish to have some practice session on your own.

Category: Academy

It is equivalent to your one (1) month training fees. You will need to top up when you upgrade. In the event that you wish to cancel / terminate your classes with us. Kindly inform us in writing to terminate your class with a 30 days notice, the deposit will then be used to offset the final month fee. Should your security deposit fall short of the training fees, you will need to pay the difference for the month’s training fee.

Category: Academy

Learning Outside the Class is the use of places other than the class for teaching and learning. It is about getting children and young people out and about, providing them with challenging, exciting and different experiences to help them learn.

We believe that young people should have access to frequent, continuous and progressive experiences. Activities can range from tournament, friendly matches, motivational training and many more. You may click here to purchase credits.

Category: Academy

Each lesson credit represents a session with a coach.

Category: Academy

You will get to enjoy special member rates on facilities booking, lessons, activities, events, 2x smashing points on Online Store. Applicable via our Contactless Convenience Only

Category: Academy

We start for as young as at the age of 6 onwards.

Category: Academy

Our commitment is to ensure that there are minimal interruptions to the classes. So when any of our coaches fall sick or have to be away on personal issues or family emergencies, we make arrangements for some of our other coaches to come in and take over for the interim.

This ensures that the class can proceed without interruption, and rest assured that all coaches are trained to teach the same steps and techniques, though of course some of them have their individual “style” or “character”.

Change Fee

Category: Change Fee

End your worries with a change fee when you make your booking / classes with us.That’s right, just change your plans whenever you need to.

How it works?

1. A change fee is the fee imposed when you change your booking to a new time or date

2. Changes are only available up to four (4) hours before the original booking time.

3. Change Fee is applicable as per each Booking Reference.

4. This option is only applicable for contactless bookings made via www.mba101badminton.com (Guest and/or Customer Login)

5. It will be refunded & reissued in a Contactless Booking e-Voucher / Lesson Credit with a 30 days validity period to be used for your next booking. It will only be emailed to the registered email address of the original booking.

6. If the new booking is at a higher rate than that of the canceled booking, the difference shall be paid via the payment portal in the booking system

7. The change is not confirmed until we issue you a Contactless Booking e-Voucher.

8. Click on the Fees & Charges button below, select Change Fee then click add to Cart. In the cart, there is column at the bottom of page for Special instructions for seller. Kindly indicate your booking details, otherwise it will be automatically rejected. You may copy & paste the details from your confirmation booking email