FAQs

Booking Process

Category: Booking Process

Booking your slot is a breeze! With our Contactless Booking system, you can effortlessly reserve and access schedules up to 90 days in advance. Choose between using our guest option or opt or sign up for FREE on our customer portal to unlock a host of additional benefits.

With Customer Portal, you get to enjoy the convenience of booking multiple courts, setting up recurring bookings seamlessly, and many more.

The choice is yours. We’re committed to making your booking process smooth and convenient.

Category: Booking Process

The reason you’re limited to booking only 30 minutes is due to existing bookings.

In mobile view:

Each blue box symbolizes a 30-minute slot. When availability allows, you’ll find options like 8:00pm | 8:30pm | 9:00pm | 9:30pm.

However, if you notice a gap like 8:00pm | 11:00pm, it indicates the time in between has already been reserved.

Make the most of your booking experience by grasping these visual cues.

Category: Booking Process

Absolutely, we’re open every day of the year, including public holidays. Our facilities are accessible 7 days a week, 365 days a year, ensuring you can enjoy badminton anytime you like.

Category: Booking Process

Certainly! To ensure a seamless experience, we recommend booking an extension at least 15 minutes before your current session ends. This will help avoid any interruptions to your game. If you decide to extend closer to the end of your session, please note that a 10-minute waiting period is required for the system to refresh.

Category: Booking Process

Absolutely! If you’re using our customer portal, you can easily extend your booking. However, please keep in mind that for guest users, the minimum booking duration is 1 hour.

Category: Booking Process

Absolutely! If you’ve booked through the customer portal, you can make changes there. For guest logins, a link for changes can be found in your booking confirmation email.

Keep in mind that free changes are applicable up to a minimum of 72 hours before your scheduled booking. Changes made less than 72 hours in advance will incur a change fee. No changes are permitted within 4 hours of the booking.

Category: Booking Process

Our system retains your booking for 7 minutes to allow time for payment processing. If the transaction isn’t successful, please wait until the 7-minute period expires before attempting to re-book the slot. Alternatively, you can explore other available slots for booking.

Category: Booking Process

A change fee is a charge applied when you make modifications to your booking.

Category: Booking Process

I need to make changes to multiple bookings. Could you provide information about the change fees?

Category: Booking Process

Yes, we do offer offline bookings over the phone. However, we do not encourage walk-ins as our system operates fully automated and may be unmanned at certain times.

We strongly recommend booking online, where you can enjoy better rates. Please note that our offline rates differ, and we are unable to offer the same rates as online bookings. Additionally, online booking allows you to conveniently check court availability, avoiding any potential disappointment.

Category: Booking Process

For your convenience, we have vending machines in place. Please note that only cashless payment methods are accepted for vending machine purchases.