I have unforeseen engagements, can I temporarily suspend the class?
Monthly fees are recurring. However with advance notice (30days), we can extend your lesson credits expiry when you resume your class.
FAQ Category: Academy
Why do I sometimes see different coaches teaching me/my child?
Our commitment is to ensure that there are minimal interruptions to the classes. So when any of our coaches fall sick or have to be away on personal issues or family emergencies, we make arrangements for some of our other coaches to come in and take over for the interim. This ensures that the class …
Why do I sometimes see different coaches teaching me/my child? Read More »
Is lessons ongoing during public holidays?
Yes, on most public holidays except for festive holidays. For Chinese New Year & Hari Raya, we will be closed for training for seven (7) days each respectively. Our centre is open as usual should you wish to have some practice session on your own.
I am unable to attend my booked in class, how can I cancel?
Please note that FREE Change is min. 72hrs to your schedule booking. If less than min. 72hrs, a Change Fee is required. Click here for Tutorial : How to cancel my booked in class.
How do I redeem my lesson credit?
Value PlanScheduled are fixed therefore not applicable. A change fee is required for any changes. Standard PlanScheduled flexible. You will need to redeem your lessons by/before the expiry. Otherwise forfeited. Click here for Tutorial : How to schedule in for a class? Personalized PlanScheduled are flexible. Kindly contact 012-9698101 to schedule your session. Advance appointment required (min. 72hrs)
How do I make the monthly fees payment?
An invoice will be emailed to you every 15th of month for the following month fees, kindly make payment by/before the 22nd of the month using Credit / Debit Card for your convenience. Please note that lesson credit will only be credited and reflected in your account within 72hrs from the time of payment.
I would like to sign up for a trial lesson, how do I know which level to select for my/my child trial lesson?
For New Learners, you may select Basic (Youth) / Social (Adult) Level.For Learners with basics, you may select Beginner Level (Youth). Don’t worry, our coach will access you/your child level and recommend the most suitable programme for you after your trial lesson. Click here to sign up for Trial Now!!
I am not sure whether if I am/my child is interested, can I enroll for a single session?
Absolutely, it is however a paid trial. After your trial session and if you sign up within 30days, the trial fees paid will be credited back to you on your next billing. Click here to sign up for Trial Now!!
What is the benefits & privilege of being a member?
You will get to enjoy special member rates on facilities booking, lessons, activities, events, 2x smashing points on Online Store. Applicable via our Contactless Convenience Only
What is a Deposit?
It is equivalent to your one (1) month training fees. You will need to top up when you upgrade. In the event that you wish to cancel / terminate your classes with us. Kindly inform us in writing to terminate your class with a 30 days notice, the deposit will then be used to offset …