FAQs

Administration

Category: Administration

Kindly inform us in writing to suspend your class with a 7 days notice . Unfortunately, we are unable to hold your day & time during your leave. Please do check in with us again on the availability of schedule before resuming your class.

Category: Administration

You can definitely add on your lessons credit. However, it will be based as per the package price and not as a top up option. 

Ie. Jason bought a 4 Session Package and he would like to add on another 4 Session package for within the same month. The package is based on the 4 Session package price and not on a 8 Session package price

Category: Administration

Each lesson credit represents a session with a coach.

Category: Administration

It is equivalent to your one (1) month training fees. You will need to top up when you upgrade. In the event that you wish to cancel / terminate your classes with us. Fill up a form 2 weeks prior before the commence of the following month class, it will be used to offset the final month fee. Should your security deposit fall short of the training fees, you will need to pay the difference for the month’s training fee.

Category: Administration

A Stamp Card will be issued to you upon your lesson credit package purchase. You will need to bring along to be stamped at Front Desk each time you attend a class. Failing which, you may be requested to pay for the class session or will not be able to attend the classes. 

Category: Administration

If you are on a suspension period for more than six (6) months, you will need to pay a fee of RM60 to reactivate your account.

Category: Administration

When you are under a temporary suspension, you will still be entitled to the benefits and privilege. You may resume training at any time. In the event of termination, you will have your account closed and should you wish to resume training with us again, new Registration fee will apply.